Refunds & cancellation

Monthly software subscriptions

Solo is US$19/month, Team is US$39/month, and Scale is US$89/month. Your chosen plan renews automatically each month until canceled. The checkout displays the amount you authorize before you pay.

Software subscription payments, including the first payment, renewals, upgrades, and unused time, are non-refundable except for billing errors or where applicable law requires a refund. Cancel before renewal to prevent future charges.

Cancel any time

The workspace owner can open Billing in the web dashboard, choose Manage billing & invoices, and cancel the subscription. Cancel before your next renewal to prevent the next charge. You keep paid access until the end of the period already paid for. Closing the desktop app or deleting a browser profile does not cancel a subscription.

When the paid period ends, workspace access stops for all members. The owner can still open Billing to renew. Workspace data and memberships are retained for 60 days, then scheduled for permanent deletion under our Privacy policy. Renew during that period to restore access. Automatic proxy renewals stop when workspace access ends. Export important data before your paid period ends. If you cannot access the billing portal, email support@brwse.io from your account email before renewal and we will use the time we received your request as the cancellation request time.

Cancellation stops future renewals; it does not refund the current paid period. Duplicate charges and other billing errors can be reported to support for correction.

Prepaid proxy orders

Proxy access is purchased separately from the software subscription. Each checkout identifies the proxy type, location, price, and purchased period. New monthly proxy purchases renew automatically by default unless you turn this off at checkout. We charge the agreed per-proxy price to your saved card 24 hours before each expiry. Cancel in Proxies → Purchased proxies before the next charge; a renewal already processing may finish. Cancellation keeps paid access until expiry and does not refund used access. Existing non-renewing purchases require explicit authorization to enable renewal. Data packages do not automatically top up. Price increases require a new approval.

We refund payments for orders we cannot fulfill. If an order is charged but not delivered, we investigate the supplier result before retrying or refunding so that you are not charged for a duplicate order. Contact us if credentials are missing or the delivered connection does not work.

A delivered proxy purchase is eligible for a refund only if the purchased access has not been used at all. Contact support before using it. We review usage for the purchased allocation or renewal period, including use outside the brwse.io app. We must confirm that access is unused and disable the refunded access before completing the refund.

Once you have used the purchased proxy access, it is non-refundable, including any remaining time or traffic. A destination website rejecting an otherwise functioning proxy does not make it eligible for a refund. We do not promise that a proxy will work with every website. Report connection problems or an incorrect delivery to support so we can investigate and help. Refunds required by applicable law and corrections of billing errors remain available.

Request a refund

Email support@brwse.io with your account email, workspace name, invoice or order identifier, and a brief explanation. Never send your full card number, password, or proxy password. We aim to respond within two business days. Approved refunds go to the original payment method; your bank controls when the credit appears. We will tell you if a refund cannot be completed automatically.

This policy does not limit mandatory consumer rights or remedies under applicable law. For other service terms, see our Terms of service.